Spam or Phishing Attempts in Email

I wanted to take a moment to remind everyone that ITS will never ask for your account information especially your password. If you are ever unsure about an email message, feel free to forward it to or call us at 785-670-3000. A message asking you to update your account information is spam.

By marking messages as junk (or blocking sender), this trains the email system to treat similar messages as junk in the future sending those directly to the Junk Email folder. This is true not only for your mailbox, but it helps others on campus also to send those messages to the junk folder campus wide.

A message that is obviously spam that is in your junk folder does not need to be forwarded to ITS. The message was flagged appropriately and went to the junk folder for the entire campus.

The past few weeks, we have seen an increase in spam. If the message is already in the junk folder, the message can be deleted or the junk folder emptied.

Marking a Message as Junk

A message that is in your inbox and that is spam, the best next step is for you to mark it as junk or block the sender. This can be done in Outlook Web and Outlook desktop clients. There are a few different methods to mark a message as spam, but for this post, we will keep the process short.

  1. Locate the message in your message index.
  2. Right click on the message.
  3. Select
    • Outlook Web: Mark as Junk
    • PC Outlook: Junk > Block Sender
    • Outlook for Mac: Junk > Mark as Junk
  4. The above will move the message to the Junk folder and train the email system to block those in the future.

If you are ever unsure about a message and whether it is junk, please feel free to forward it to

Clutter and Messages in Clutter Folder

As a reminder, Clutter was enabled by Microsoft summer 2015. It is not something that we can turn off globally, but did want to remind you how you can turn it off if so desired. Please refer to the blog post from August 2015 (Microsoft Clutter Showing up on Washburn Email Accounts) to disable (or enable) Clutter. Note that messages that are moved to the Clutter folder are considered inbox messages. Thus, if a message is in the Clutter folder that is junk email, the same steps should be used to classify it as spam and no need to notify ITS support about the message.


We are here to help with any questions. We want you to be safe in doing your job. If there are any questions about messages, links, etc., please do not hesitate to contact us in ITS User Services. Our phone number is 785-670-3000 and email is