The Washburn University email system has a spam filter in place to help protect from unwanted email, viruses, and other malicious messages. We have had this spam filter (WU E-mail Filter) for the past few years. The system scans all incoming and outgoing email and assigns a numeric rating on whether the message being sent or received is a spam message. The higher the rating the better chance that message has of going into the spam quarantine.
The WU E-mail Filter, or spam quarantine, is there to protect you from those malicious messages from the Internet. To access your spam quarantine, visit the following web site:
Log on using your MyWashburn user ID and password. This will display any messages waiting in your spam quarantine. From here, it is possible to see a list of any messages that have been held and not delivered to your e-mail inbox due to the message being tagged as spam.
Click on the message in the quarantine to see a preview of the message. This will allow you to see the contents of the message without it being delivered to your inbox and possibly infecting your computer. When clicking on the email in the list, this opens a new window, which allows you to preview the message. If the message should be delivered, click the deliver button. However, if the message should not be delivered, close the window and either click delete next to the message, or check the box to delete a list of messages.
Occasionally, messages that should be delivered to your inbox end up in the quarantine. In order to keep that from happening, there a few options. The first option is to click the deliver button which would allow the message to deliver. If the sender is someone you expect to hear from often, click the link for whitelist. This will add the sender address to your whitelist so that those messages will not be held in the quarantine. It is also possible to manually enter e-mail addresses into the whitelist through preferences. This option also allows the adding of entire domains. So, if you are working with a vendor and multiple people are contacting you, you could add their domain.com into your whitelist and anyone sending from that vendor would make it into your inbox.
The feature I use often is to go through and mark those messages in my spam quarantine that I know are spam. It is possible to mark multiple messages that based on the sender and subject I know I do not want to see. Check each message and then click on Spam at the top of the list. This does two things for you. First, it adds them to your spam list and second it sends the sender information to the vendor who manages the product so they can possibly block it for other people too.
The preferences menu is at the top of the window. From the preferences, it is possible to see the Whitelist/Blacklist items that you have marked. It is also possible to add/remove addresses from the list. Click the Whitelist/Blacklist link to view this section.
The Quarantine Settings is the section where it is possible to specify how often the WU E-mail Filter notifies you when there are messages in your spam quarantine. By default, the notice will be sent to your Washburn e-mail address. I prefer to have mine set to daily as I get a lot of e-mail and many of the messages end up in my quarantine. This is also the area where it is possible to disable your spam quarantine. If the spam quarantine is disabled, messages that would normally be held for review would be delivered to your e-mail inbox and tagged with [SPAM] or [POSSIBLE SPAM]. This can be turned on or off as needed. The recommendation is to leave this setting turned on to protect you and your computer from possible harmful e-mail messages.
The last tab is the Spam Settings. This is the area where it is possible to change how messages are tagged. The default is to use the system settings, but it is possible to change to your desired settings if needed.
If there are any questions or problems regarding the WU E-mail Filter, please contact ITS User Services at firstname.lastname@example.org or by calling 785.670.3000.