MyWashburn and D2L Update

We are working with the vendor on the hardware failure which is causing MyWashburn, D2L, and Ellucian GO app to not work.  During this time, it is possible that access to any of those systems will work, but please note that they will likely go down again as systems are tested and information gathered about the […]

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MyWashburn and D2L Access Problems Due to Hardware Failure

We had a hardware failure before 8 am this morning which caused access to MyWashburn, D2L, and the Ellucian App to not work.  About 10:50 am this morning we sent out a notice that the problem was resolved only to have the hardware failure occur again about 11:30.  A notice has been sent out to […]

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Microsoft Clutter Showing up on Washburn Email Accounts

In April, we posted a notice of a new feature Microsoft was rolling out called Clutter. The purpose of Clutter was to help clean up your mailbox.  Microsoft was going to roll out this feature to all Office 365 customers in a random manner.  We have started receiving reports that Clutter is being enabled for […]

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New Feature in Office 365 — Clutter

Microsoft Office 365 has been rolling out a new feature called “Clutter.” This feature in Office 365 is designed to help you focus on the most important messages in your inbox by moving lower priority messages out of your way and into a new Clutter folder. Clutter uses machine learning and user interactions to determine […]

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Well-constructed MyWashburn phishing e-mail

phishmail

Overnight a number of people received a well-constructed phishing e-mail that went to an exact replica of MyWashburn (http://my.washburn.edu).  It would have looked something like the screenshot below.  If you clicked this link and entered your username and password on the following page, please contact support@washburn.edu so we can take actions to remediate the issue. […]

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New Look for Office 365

New Office 365 Login Page

There’s a new look for Office 365 as well as some changes to the service for the Spring semester New Login Page – On Sunday, February 1st, ITS will go live with a new login page.  This not only looks better than the old page, it also eliminates the bug that caused Google Chrome not […]

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Adobe Changing Purchasing Options for Creative Suite Products

Many of the departments on campus utilize Adobe products for their work.  A change by Adobe in how products are purchased has been set recently and is approaching quickly.  After February 28, 2015, the Adobe Creative Suite will no longer be available to purchase as stand alone one time purchase.  Adobe introduced Creative Cloud about […]

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New Employee in ITS User Services

Carl Dillman Photo

I am happy to report that Carl Dillman has been hired as a Technology Support Technician I in ITS User Services.  His first day at Washburn was on Monday, January 12.  We had him start just in time for the new semester to begin the following week.    Carl is A+ certified in CompTIA A+ Essential hardware […]

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ITS User Services Hours of Support for Winter Break

We have modified hours during the winter break for ITS technology support.  We will be monitoring voice mail for 3000 and also checking and following up with tickets sent to support@washburn.edu.  Our hours are as follows: December 15, 2014 through January 11, 2015 Monday – Friday:  7:30 am – 5:00 pm Closed December 25 through […]

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Microsoft Office Now Available for Faculty/Staff on Personal Devices

Refer to new process in blog post dated April 4, 2016. On November 11, 2014, Microsoft started allowing faculty and staff the ability to download and install the full Office suite on their personally owned devices.  Prior to this date, the only option was to purchase the Office suite for your home computer.  The steps […]

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