New ITS Staff

ITS is pleased to announce the addition of Kristi Mercer to our staff.  Kristi joins us as Application Analyst for Financial Aid.   She brings many years of IT experience to Washburn after working in several roles with the Kansas Department of Revenue.   The next time you are passing through Bennett, please stop in Room 100 and welcome Kristi to campus.


Washburn WiFi updates and plans

ITS has a number of WiFi enhancements underway across our campuses and we continue to work on improving coverage and capacity on our wireless networks.  I thought I’d highlight what we’ve done over the last year and what we’re working on for the coming year.

We recently deployed the WUGuest wireless network providing visitors to our campus WiFi service for up to 3 days without requiring any prior authorization on the part of ITS.  WUPublic remains unchanged for longer term visitors, students, faculty, and staff.  However, in order to reduce confusion between WUPublic and WUGuest, WUPublic will be renamed WUcampus as of August 1st, 2013.

You may also see ITS Networking staff wandering through rooms in your building this Summer and Fall with laptops and possibly other equipment.  We’ll be performing a whole-campus survey of wireless coverage so that we can more effectively identify and prioritize areas of poor coverage for improvement.

Work this summer and for the coming school year includes the following enhancements:

  • New equipment to provide wireless throughout Carnegie Hall (completed in the last week)
  • New equipment to provide wireless throughout Benton Hall (by start of fall semester 2013)
  • New wireless throughout much of Washburn Tech Building C as part of renovation of the Automotive Technology facility renovation  (exact dates not finalized)
  • Wireless coverage enhancements at the Bradbury Thompson Center, most notably in the convocation room (by start of fall semester 2013)
  • Upgrade and enhancement of Mabee Library wireless to meet increasing demand (date not finalized)
  • New wireless equipment at the Lee Arena gates to support online ticketing and validation (recently completed)
  • New wireless equipment at the Stadium to support online ticketing and validation (by end of August)
  • New wireless equipment on Henderson 3rd floor in the Mass Media area (recently completed)

In the last year we’ve performed the following new installations and upgrades:

  • Last summer we upgraded WiFi in residential living areas so that we had newer technology equipment, more access points, and access points placed closer to where students live and use their computers, mobile devices, and other wireless technologies on a daily basis.
  • Reallocated old equipment from Residential Living to improve wireless throughout the Memorial Union and Stauffer Commons
  • Reallocated old equipment from Residential Living to improve wireless in Student Recreation and Wellness Center
  • Reallocated old equipment from Residential Living to meet greater demand in the Whiting 358A/B classroom
  • Reallocated old equipment from Residential Living to address problems in the basement of Stoffer
  • Installed new wireless in the Student Health Center in Morgan
  • Installed wireless for the Washburn Tech Advanced Systems Training facility at Forbes Field.

If you have questions, problems, or suggestions feel free to contact us at, please put “WiFi” or “wireless” in your subject line.


Norm Koester’s retirement video

If you missed the retirement reception for Norm Koester on Friday, May 10th you still have a few days (until Wed., May 15th) to wish him well!

See what other Washburn, ITS employees have to say about Norm!

New Guest Wireless Network

On Tuesday, May 14th ITS will begin activating a new wireless network for guest users.  The wireless network will show up as WUGuest and will be open to anyone for Internet access without requiring special provisioning by ITS staff.

This guest network will have some important limitations and is intended to provide access the most commonly used Internet services.  Because of its open nature we have taken measures to limit misuse and abuse.  If you are hosting guests who will need access that exceeds the limitations noted below contact ITS at or at 785.670.3000

  •  Visitors will have to provide their name, e-mail address, and phone number and accept our terms of service in order to use the network.  You can preview the sign-in page here: (note that this link will not work off-campus)
  • Visitors will be able to use WUGuest for up to 3 days at a time, after 3 days they will be locked out of WUGuest for another 3 days before they can access the network again
  • Access to websites will have the same content restrictions in place at Washburn Institute of Technology.  Because of K-12 students there we are mandated to restrict access to certain types of content (e.g. pornography and other material considered harmful to minors), we will extend that content filtering to this guest network
  • While we are not currently a member of Eduroam, we will be following Eduroam access standards as listed here:

The following services can be expected to work normally:

  • Standard web browsing (HTTP and HTTPS)
    • Web-based e-mail like Gmail,, Yahoo, and most corporate webmail clients
    • Basic video services like YouTube
    • Any publicly-accessible Washburn web services
  • Dropbox or similar file storage services that use web-only protocols
  • IMAP, POP3, and Secure SMTP for e-mail
  • VPN connections
  • Windows remote desktop
  • SSH connections

Due to restrictions on the guest network, the following services will not work in most cases:

  • Insecure SMTP for sending e-mail (port 25)
  • Network printing
  • Many chat programs
  • Most videoconferencing applications
  • Enhanced video services such as Netflix
  • Most peer-to-peer file sharing applications
  • Most multiplayer online games
  • Anything determined by the content filter to be potentially harmful to minors

We will still register visitors sponsored by faculty or staff for unrestricted Internet access on WUPublic on request.  Current faculty, staff, and students will still be able to register their own devices for unrestricted access on WUPublic as well.  Note also that WUPublic will be renamed WUCampus on August 1st.

We invite your feedback on this and other issues as we continue to work on improving services to campus.

Norm Koester retirement reception

Norm Koester has worked at Washburn University as an Electronics Technician for the past 25 years and will retire this month!  Norm’s last day at Washburn will be May 15th, 2013.  We will have a  retirement reception for Norm and hope that you will be able to stop by and wish him well as he transitions into retirement!

Norm Koester ITS Electronics Technician

Norm Koester ITS Electronics Technician

Norm Koester
Retirement Reception

Friday, May 10th


Kansas Room

(Refreshments will be served)

Norm began work at Washburn in the Media Center and continues to work in the Instructional Services area of Information Technology Services until his retirement.  He has performed repair and maintenance on many electronics from mediated classroom projectors to adding wiring for installation of new emergency security buttons for the business office and president’s office.  Norm has been a dedicated employee for Washburn University demonstrated through his quick response for classroom projection systems for instructor use to his broad knowledge of security cameras, cable television system, and audio and video equipment. Norm is also known in ITS for his cooking expertise, sharing everything from his famous chocolates at holiday time to his variety of breads and baked goods and vegetables from his garden.
We will miss Norm’s quick wit and wonderful humor, but wish him the best in his retirement!  Happy Retirement NORM!

Name change to WUPublic wireless August 1st

ITS will be renaming the WUPublic wireless network to WUCampus at the same time as our annual purge of wireless device registrations on August 1st.

We’re doing this to reduce confusion between the new WUGuest wireless network and WUPublic.

No other changes to that network are planned at this time, nor will we be making any changes to WUPrivate.

MOOCs, the new Buzz in Education?

I was recently in a meeting where MOOCs were discussed and I found a few individuals who were not aware of this new phenomenon.

Never heard of a MOOC?  Nope, it’s not a cow with a cold… it stands for Massively Open Online Course (MOOC).    Still confused?  You’re not alone.

Massive – targeting large numbers of students

Open – anyone can enroll and there is no fee

Online – uses new web-based technology for delivering content

Course – activities for meeting a set of learning objectives

A number of independent projects or services for providing MOOCs have emerged over the last year and while they are managed in partnership with institutions of Higher Education, like Coursea which grew out of  Stanford University, they have also raised questions about the future of these institutions.

To learn more, check out Wikipedia.

However, you should know that MOOCs don’t provide college credit.  Yes, you can take and hopefully complete a MOOC and receive a certificate, but you will not receive any college credit for your work.  Or is that about to change?

In a recent article in The Chronicle, the American Council on Education is now recommending credits be given for individuals who successfully complete one of five MOOCs.

So, what might this mean to institutions like Washburn University?  Will it be disruptive?  Let us know what you think… if you care to post a comment. 🙂



ITS Staff Breakfast

ITS came together this morning for a very nice staff breakfast.  It was a great opportunity to visit with everyone and enjoy some good food.  We don’t come together very often and while we didn’t have a professional camera or photographer, we did take a few minutes to run outside and take a photo of everyone in their nice, new Washburn ITS shirts.  We did lose a few staff in the scramble to get the picture (you know who you are).  🙂

This is a great group of professionals who work very hard to keep Washburn’s technology current and operational.  Information Technology is a very broad field and its a little mind boggling how much experience and knowledge these folks have… I feel pretty lucky I have their support.

ITS Picture

Cyber-Security Awareness – Anatomy of a Phish

The term “Phishing” refers to communications that, like regular fishing, use a type of “bait” to compel the reader “bite” in a way that ends up revealing sensitive or privileged information or which allows their system to be compromised.

These are one of the most common types of e-mail scams out there at present.  Below I’ve taken a couple of Phishing e-mails that have been brought to my attention lately to point out the sorts of things that should make you pause and consider if a message that seems legitimate at first glance is in fact malicious.

The first one is designed to make is look like someone has hacked your account and ordered a High-Definition TV to some out-of-state address.  The fake order is just the bait, however.  It never existed, the account was never compromised.  Instead, it’s supposed to make you want to react urgently to stop it, and the quickest apparent way to do so is to click a link in the e-mail to the Amazon website.

The indicators are subtle, I’ve pointed out the sort of things to look for below.

Even so, e-mail content is easily forged.  To be safe, don’t click links in e-mails, instead type them in the web browser or go to the company site yourself.  I didn’t follow the links in this e-mail, but it likely went to one of two types of sites:

1) A fake login page to capture your username and password

2) A web page with software designed to compromise your computer and give unrestricted access to your system and data to the person in control of that malicious website

Fake order e-mail, designed to compel the reader to click links to a malicious websites

Below is another example, this one is a bit more subtle.  The e-mail below didn’t trigger the [POSSIBLE SPAM] tag from our spam firewall.  One of the challenges is that with the money that can be made from these scams, they’re often under the control of sophisticated criminal enterprises.  These criminals can purchase the same tools we use to protect ourselves to test their malicious messages before sending them out.  When that’s the case, it’s a matter of how fast information about e-mails like this makes it to the vendors of the security systems and how quickly they can program a signature to detect this message, but not block something similar that is in fact legitimate.  They really do a pretty good job all things considered, but it’s a fundamentally hard problem and higher education in particular is a big target.

Like the previous e-mail, this one shares the following indicators:

  • “From:” address does not match the purported company sending the e-mail
  • Web links in the e-mail (hover, don’t click! ) don’t go to websites one would associated with the purported company.  These can’t be viewed in the graphics below, I didn’t want to actually provide a link to a malicious website – but you can do this in any e-mail with a link in it for practice.
  • All web links in the e-mail go to the same site, even if they seem to direct you different areas or even different companies
  • Once again, it’s designed to prompt an urgent, unthinking response, that response being to click one of the malicious links
  • Ship-To address is wrong

E-mail claiming to be from Intuit, designed to compel the reader to click malicious links in the message

We can expect these messages to continue to be refined to make it even harder to tell what is and is not legitimate.  For example, the From address can be forged, errors in the e-mail content like the delivery address lines can be corrected, or a mix of legitimate and malicious web links can be used.

So how can we reliably tell if an e-mail is legitimate?  Frankly, there is no easy answer.  The best bet is to remain skeptical of any e-mails you receive and weren’t expecting and most of all don’t click web links in e-mail.  Typing them into a web browser yourself is much safer.

Links to malicious websites that don’t match the purported sender are likely to remain an indicator, although if someone were able to register a DNS name something like (note the dot after www is missing) and point it to the malicious site, it could be harder tell.

An implied sense of urgency is also likey to remain, they really don’t want you taking the time to think about these messages.  The more you think about it, the more likely you are to get suspicious and not take the bait.

If you are a Washburn student, faculty, or staff member and receive something you aren’t sure of, don’t hesitate to call Washburn ITS at 785-670-3000 or  We can help determine if the e-mail is likely to be malicious and can report compromised e-mail accounts and websites used in those messages to the proper authorities to get them taken off-line and cleaned up.

If you think you may have fallen for one of these, don’t panic!  Again, call ITS and we’ll help take corrective action to limit any damage.

I’ll address what else to do if you think your system or your information have been compromised in a later post.

More New ITS Staff

The Application Services area of ITS is thrilled to once again be fully staffed after many months getting by with several vacancies.   Please welcome the following 3 people to ITS as they begin their first day on October 1.

Kassy Swain has spent many years providing IT technical support to the Admissions areas of Corinthian College.  She served as a Senior Business Analyst and also had responsibility for general reporting of Admissions data.   She joins Washburn as an Application Analyst for Admissions.

Rob Burton returns to Washburn as an Application Analyst for Financial Aid.   Rob was  a key participant in the original implementaton of Banner at Washburn 10 years ago.   Most recently he has been supporting Banner at Emporia State University.

Sandy Selden first came to Washburn in a role supporting the Banner environment before moving to Institutional Research.   She now returns to IT as an Application Analyst for Finance and Reporting.

All three have offices in Bennett 100 so please stop in and say “hi” sometime.