After extensive review of several options for a new streaming server for the campus, the committee has selected Ensemble Video to replace Washburn’s current Helix streaming video server. Ensemble Video will provide an intuitive interface through which campus users will be able to post videos. Other key features of Ensemble will include; mobile device support, HD (High Definition) content delivery, privacy settings, sharing options, and integration with a captioning service to provide ADA compliant content. We have also contracted with Ensemble Video and Desire2Learn to work on a “deeper” integration within the learning management system-Desire2Learn. Thanks to everyone who participated in the selection process by attending presentations and submitting feedback. We look forward to helping you explore the new opportunities that Ensemble Video will offer to the campus and will be working diligently to make the transition to the new streaming server as seamless as possible. Look here for more announcements on the Ensemble Video implementation and migration schedule.
Please welcome Bryan Carney to Washburn as a new employee in User Services. Bryan fills the position of Technology Support Technician I and will eventually be located in Petro Allied Health Building as their building technician.
Bryan is A+ certified in CompTIA A+ Essential hardware and Software and CompTIA A+ Remote Support Technician. His recent work experience was working as a sale consultant for Office Max. Prior to that position, he worked for EnsurePC as a computer repair technician and sales. Bryan graduated from Washburn Institute of Technology with a technical certification in Computer Repair and Networking.
Bryan will spend part of the summer with his office located in Bennett Computer Center room 106 while he learns processes and procedures. Prior to the start of the fall semester, he will be moved to Petro where he will be permanently located. His office will be located in the School of Nursing department. I know that the School of Nursing as well as all of Petro is excited to have Bryan hired and to start working.
Please help us welcome Bryan to Washburn!
The Washburn University email system has a spam filter in place to help protect from unwanted email, viruses, and other malicious messages. We have had this spam filter (WU E-mail Filter) for the past few years. The system scans all incoming and outgoing email and assigns a numeric rating on whether the message being sent or received is a spam message. The higher the rating the better chance that message has of going into the spam quarantine.
The WU E-mail Filter, or spam quarantine, is there to protect you from those malicious messages from the Internet. To access your spam quarantine, visit the following web site:
Log on using your MyWashburn user ID and password. This will display any messages waiting in your spam quarantine. From here, it is possible to see a list of any messages that have been held and not delivered to your e-mail inbox due to the message being tagged as spam.
Click on the message in the quarantine to see a preview of the message. This will allow you to see the contents of the message without it being delivered to your inbox and possibly infecting your computer. When clicking on the email in the list, this opens a new window, which allows you to preview the message. If the message should be delivered, click the deliver button. However, if the message should not be delivered, close the window and either click delete next to the message, or check the box to delete a list of messages.
Occasionally, messages that should be delivered to your inbox end up in the quarantine. In order to keep that from happening, there a few options. The first option is to click the deliver button which would allow the message to deliver. If the sender is someone you expect to hear from often, click the link for whitelist. This will add the sender address to your whitelist so that those messages will not be held in the quarantine. It is also possible to manually enter e-mail addresses into the whitelist through preferences. This option also allows the adding of entire domains. So, if you are working with a vendor and multiple people are contacting you, you could add their domain.com into your whitelist and anyone sending from that vendor would make it into your inbox.
The feature I use often is to go through and mark those messages in my spam quarantine that I know are spam. It is possible to mark multiple messages that based on the sender and subject I know I do not want to see. Check each message and then click on Spam at the top of the list. This does two things for you. First, it adds them to your spam list and second it sends the sender information to the vendor who manages the product so they can possibly block it for other people too.
The preferences menu is at the top of the window. From the preferences, it is possible to see the Whitelist/Blacklist items that you have marked. It is also possible to add/remove addresses from the list. Click the Whitelist/Blacklist link to view this section.
The Quarantine Settings is the section where it is possible to specify how often the WU E-mail Filter notifies you when there are messages in your spam quarantine. By default, the notice will be sent to your Washburn e-mail address. I prefer to have mine set to daily as I get a lot of e-mail and many of the messages end up in my quarantine. This is also the area where it is possible to disable your spam quarantine. If the spam quarantine is disabled, messages that would normally be held for review would be delivered to your e-mail inbox and tagged with [SPAM] or [POSSIBLE SPAM]. This can be turned on or off as needed. The recommendation is to leave this setting turned on to protect you and your computer from possible harmful e-mail messages.
The last tab is the Spam Settings. This is the area where it is possible to change how messages are tagged. The default is to use the system settings, but it is possible to change to your desired settings if needed.
If there are any questions or problems regarding the WU E-mail Filter, please contact ITS User Services at email@example.com or by calling 785.670.3000.
Please help me welcome Qing Zhang to Washburn as a new employee in Online Education Support. Qing will fill the Online Education Support Specialist II position.
Her primary responsibilities will be support of faculty, students, and staff in the use of Desire2Learn and Respondus; as well as assisting Marc Routsong, Online Education Support Coordinator; in the administrative functions of Desire2Learn.
Qing has a Master of Science degree in Instructional Design and Technology from Emporia State University. She has extensive experience presenting at conferences on topics such as: Integrating Digital Tools into the Classroom, Teaching and Learning with Mobile Devices,and Using Google SketchUp in Teaching and Learning. Qing was also a graduate teaching assistant at Emporia, co-teaching courses such as Advanced Instructional Technology for Educators and Technology in the Classroom.
Qing will start at Washburn tomorrow. Help us welcome Qing to Washburn. We are excited to have her join our staff!
Qing Zhang -Online Education Support Specialist II
Henderson Learning Resource Center-room 3A
If you missed the retirement reception for Norm Koester on Friday, May 10th you still have a few days (until Wed., May 15th) to wish him well!
See what other Washburn, ITS employees have to say about Norm!
Friday, May 10th
(Refreshments will be served)
Microsoft has released a new version of the Office suite. Over the course of the summer, we will be evaluating when we should migrate to the new version. The new version is 2013 and while it has a lot of the same features, the user interface has been updated.
The new version has already shown up on new computers and students, faculty, and staff are able to purchase Office 365 which includes Office 2013 for their personal computers. Microsoft always allows for backward compatibility and in this case it is no different. Office 2013 will be able to open older versions and there is a conversion tool available to be able to open 2013 files on older installations.
By July, we will have reviewed Office 2013 to determine if there are issues that would delay us to a later date for the update.
If you are like me, I have a lot of files and sometimes need to find a file with a specific phrase in the document. By default, Windows 7 searches for your search phrase by the file names and not within the files. This can be changed by doing the following steps:
- Open Computer (Start > Computer).
- Click Tools > Folder Options (Atl-T).
- Select the Search tab.
- Select the second option for “Always search file names and contents (this might take several minutes)”.
- Click Apply and then OK.
After making this change, the Windows 7 search will search file names and within files for the item you are searching. I found that making this change has helped me to locate files much easier.
Running Windows 8 and want to make this change, directions can be found at http://www.quepublishing.com/articles/article.aspx?p=1963993&seqNum=18
If you have questions, please contact ITS User Services at firstname.lastname@example.org.
Over the weekend, we installed Internet Explorer 9 on all campus computers running Windows 7. We had been running version 8 for the past few years due to some Washburn web sites not supporting the newer version. Those issues have been resolved and we were able to go to the current version. The upgrade to version 9 required a reboot in order to complete the installation.
If your computer does not appear to be running the new version, please reboot your computer. If rebooting does not resolve the old version from being displayed, please call ITS User Services at 785-670-3000 or send email to email@example.com.
Many of you may think that technology support staff on our campus have limited creativity, but, in fact they are very clever and creative in their use of technology in many ways. ITS staff contributed to the Top Hat decorating contest with the following submission and have displayed some of their very unique talents. I’m very proud to have all the ITS staff supporting our campus in many ways-including the Top Hat contest for Homecoming 2012.
Hats are on display in the union main level Tuesday-Friday 10-1pm this week and at after hours Friday evening at 5pm. Show your support of our campus-cast your vote and see the creativity of many people in the Washburn campus community!
(After the music-there are some very profound statements!)