Welcome New Faculty-Technology Support Information

Welcome new and returning faculty at Washburn University and Washburn Institute of Technology.  This past week, new faculty at Washburn University have had a lot of activities and new information to absorb.  Please remember the technology support contact information from Information Technology Services (ITS):

Technology Support Center
For desktop/laptop/classroom support
Bennett Computer Center, room 104
785-670-3000
support@washburn.edu
www.washburn.edu/its

Online Education Support
For online course support in Desire2Learn
Henderson Learning Center room 3
785-670-2381
online-ed-support@washburn.edu
www.washburn.edu/online-ed-support

Instructional Design/Technology Training
Assistance with effective use of technology.
Sue Taylor-Owens, Instructional Designer
Henderson Learning Center, room 10B

785-670-1856
sue.taylor-owens@washburn.edu
Technology Learning Center
Lab/Classroom facility for faculty and staff.
Bennett Computer Center, room 102
www.washburn.edu/its-training

Multimedia Production
Production, media duplication & audio/video streaming.
Dale Rusche, Production Coordinator
Henderson Learning Center, room 10D
785-670-1718
dale.rusche@washburn.edu

Website Support
Web space requests and content management.
Shane Bartley, Webmaster
Henderson Learning Center, room 18C
webmaster@washburn.edu

Office 2013 Delayed to January 2014

We have not found any problems to keep us from going to Office 2013.  The product is working as expected and in some respects, I like it better than Office 2010.  With the notice not going out until just before everyone left for the summer and we did not want to surprise anyone when they returned for the fall semester, we decided to wait until January 2014 to roll out Office 2013.

We will be communicating during the fall semester with tutorials, training, and information.  So, please watch for that information to go out once we get the semester started.

If you would like to begin using Office 2013 in your office before January, please contact ITS User Services via email support@washburn.edu or by phone 785-670-3000.  We will have Office 2013 installed on the computers in Bennett 102 for you to use and then also for training.

We will Thank you and please let us know if you have any questions or concerns.

 

Streaming server selected

After extensive review of several options for a new streaming server for the campus, the committee has selected Ensemble Video to replace Washburn’s current Helix streaming video server. Ensemble Video will provide an intuitive interface through which campus users will be able to post videos. Other key features of Ensemble will include; mobile device support, HD (High Definition) content delivery, privacy settings, sharing options, and integration with a captioning service to provide ADA compliant content.  We have also contracted with Ensemble Video and Desire2Learn to work on a “deeper” integration within the learning management system-Desire2Learn. Thanks to everyone who participated in the selection process by attending presentations and submitting feedback. We look forward to helping you explore the new opportunities that Ensemble Video will offer to the campus and will be working diligently to make the transition to the new streaming server as seamless as possible. Look here for more announcements on the Ensemble Video implementation and migration schedule.

New Employee in User Services

Please welcome Bryan Carney to Washburn as a new employee in User Services.  Bryan fills the position of Technology Support Technician I and will eventually be located in Petro Allied Health Building as their building technician. 

Bryan is A+ certified in CompTIA A+ Essential hardware and Software and CompTIA A+ Remote Support Technician.  His recent work experience was working as a sale consultant for Office Max.  Prior to that position, he worked for EnsurePC as a computer repair technician and sales.  Bryan graduated from Washburn Institute of Technology with a technical certification in Computer Repair and Networking.

Bryan will spend part of the summer with his office located in Bennett Computer Center room 106 while he learns processes and procedures.  Prior to the start of the fall semester, he will be moved to Petro where he will be permanently located.  His office will be located in the School of Nursing department.  I know that the School of Nursing as well as all of Petro is excited to have Bryan hired and to start working.

Please help us welcome Bryan to Washburn!

Bryan Carney
Bennett 106
bryan.carney@washburn.edu

 

Washburn E-mail Quarantine Access and Purpose

Log on Window for E-mail Filter

Log on Window for WU E-mail Filter

The Washburn University email system has a spam filter in place to help protect from unwanted email, viruses, and other malicious messages.  We  have had this spam filter (WU E-mail Filter) for the past few years.  The system scans all incoming and outgoing email and assigns a numeric rating on whether the message being sent or received is a spam message.  The higher the rating the better chance that message has of going into the spam quarantine.

The WU E-mail Filter, or spam quarantine, is there to protect you from those malicious messages from the Internet.  To access your spam quarantine, visit the following web site:

https://mxgateway.washburn.edu/cgi-mod/index.cgi?locale=en_US

Log on using your MyWashburn user ID and password.  This will display any messages waiting in your spam quarantine.  From here, it is possible to see a list of any messages that have been held and not delivered to your e-mail inbox due to the message being tagged as spam.

Click on the message in the quarantine to see a preview of the message.  This will allow you to see the contents of the message without it being delivered to your inbox and possibly infecting your computer.  When clicking on the email in the list, this opens a new window, which allows you to preview the message.  If the message should be delivered, click the deliver button.  However, if the message should not be delivered, close the window and either click delete next to the message, or check the box to delete a list of messages.

Occasionally, messages that should be delivered to your inbox end up in the quarantine.  In order to keep that from happening, there a few options.  The first option is to click the deliver button which would allow the message to deliver.  If the sender is someone you expect to hear from often, click the link for whitelist.  This will add the sender address to your whitelist so that those messages will not be held in the quarantine.  It is also possible to manually enter e-mail addresses into the whitelist through preferences.  This option also allows the adding of entire domains.  So, if you are working with a vendor and multiple people are contacting you, you could add their domain.com into your whitelist and anyone sending from that vendor would make it into your inbox.

The feature I use often is to go through and mark those messages in my spam quarantine that I know are spam. It is possible to mark multiple messages that based on the sender and subject I know I do not want to see.  Check each message and then click on Spam at the top of the list.  This does two things for you.  First, it adds them to your spam list and second it sends the sender information to the vendor who manages the product so they can possibly block it for other people too.

WU E-mail Filter Preferences

Preferences for changing settings within the WU E-mail Filter

The preferences menu is at the top of the window.  From the preferences, it is possible to see the Whitelist/Blacklist items that you have marked.  It is also possible to add/remove addresses from the list.  Click the Whitelist/Blacklist link to view this section.

The Quarantine Settings is the section where it is possible to specify how often the WU E-mail Filter notifies you when there are messages in your spam quarantine.  By default, the notice will be sent to your Washburn e-mail address.  I prefer to have mine set to daily as I get a lot of e-mail and many of the messages end up in my quarantine.  This is also the area where it is possible to disable your spam quarantine.  If the spam quarantine is disabled, messages that would normally be held for review would be delivered to your e-mail inbox and tagged with [SPAM] or [POSSIBLE SPAM].  This can be turned on or off as needed.  The recommendation is to leave this setting turned on to protect you and your computer from possible harmful e-mail messages.

The last tab is the Spam Settings.  This is the area where it is possible to change how messages are tagged.  The default is to use the system settings, but it is possible to change to your desired settings if needed.

If there are any questions or problems regarding the WU E-mail Filter, please contact ITS User Services at support@washburn.edu or by calling 785.670.3000.

 

New employee in Online Education Support

Please help me welcome Qing Zhang to Washburn as a new employee in Online Education Support. Qing will fill the Online Education Support Specialist II position.

Qing Zhang Online Education Support Specialist II at WashburnHer primary responsibilities will be support of faculty, students, and staff in the use of Desire2Learn and Respondus; as well as assisting Marc Routsong, Online Education Support Coordinator; in the administrative functions of Desire2Learn.
Qing has a Master of Science degree in Instructional Design and Technology from Emporia State University. She has extensive experience presenting at conferences on topics such as: Integrating Digital Tools into the Classroom, Teaching and Learning with Mobile Devices,and Using Google SketchUp in Teaching and Learning. Qing was also a graduate teaching assistant at Emporia, co-teaching courses such as Advanced Instructional Technology for Educators and Technology in the Classroom.
Qing will start at Washburn tomorrow. Help us welcome Qing to Washburn. We are excited to have her join our staff!

Qing Zhang -Online Education Support Specialist II
Henderson Learning Resource Center-room 3A
qing.zhang@washburn.edu
785-670-2381

Norm Koester’s retirement video

If you missed the retirement reception for Norm Koester on Friday, May 10th you still have a few days (until Wed., May 15th) to wish him well!

See what other Washburn, ITS employees have to say about Norm!

Norm Koester retirement reception

Norm Koester has worked at Washburn University as an Electronics Technician for the past 25 years and will retire this month!  Norm’s last day at Washburn will be May 15th, 2013.  We will have a  retirement reception for Norm and hope that you will be able to stop by and wish him well as he transitions into retirement!

Norm Koester ITS Electronics Technician

Norm Koester ITS Electronics Technician

Norm Koester
Retirement Reception

Friday, May 10th

1:00-2:00pm

Kansas Room

(Refreshments will be served)

Norm began work at Washburn in the Media Center and continues to work in the Instructional Services area of Information Technology Services until his retirement.  He has performed repair and maintenance on many electronics from mediated classroom projectors to adding wiring for installation of new emergency security buttons for the business office and president’s office.  Norm has been a dedicated employee for Washburn University demonstrated through his quick response for classroom projection systems for instructor use to his broad knowledge of security cameras, cable television system, and audio and video equipment. Norm is also known in ITS for his cooking expertise, sharing everything from his famous chocolates at holiday time to his variety of breads and baked goods and vegetables from his garden.
We will miss Norm’s quick wit and wonderful humor, but wish him the best in his retirement!  Happy Retirement NORM!

Office 2013 Evaluation with Deployment for Fall 2013

Microsoft has released a new version of the Office suite.  Over the course of the summer, we will be evaluating when we should migrate to the new version.  The new version is 2013 and while it has a lot of the same features, the user interface has been updated.

The new version has already shown up on new computers and students, faculty, and staff are able to purchase Office 365 which includes Office 2013 for their personal computers.  Microsoft always allows for backward compatibility and in this case it is no different.  Office 2013 will be able to open older versions and there is a conversion tool available to be able to open 2013 files on older installations.

By July, we will have reviewed Office 2013 to determine if there are issues that would delay us to a later date for the update.

Windows 7 and Searching Files Tip

Folder Options > Search Options TabA quick tip for searching for files in Windows 7.  This applies to campus computers or your Windows 7 computer at home.

If you are like me, I have a lot of files and sometimes need to find a file with a specific phrase in the document.  By default, Windows 7 searches for your search phrase by the file names and not within the files.  This can be changed by doing the following steps:

  1. Open Computer (Start > Computer).
  2. Click Tools > Folder Options (Atl-T).
  3. Select the Search tab.
  4. Select the second option for “Always search file names and contents (this might take several minutes)”.
  5. Click Apply and then OK.

After making this change, the Windows 7 search will search file names and within files for the item you are searching.  I found that making this change has helped me to locate files much easier.

Running Windows 8 and want to make this change, directions can be found at http://www.quepublishing.com/articles/article.aspx?p=1963993&seqNum=18

If you have questions, please contact ITS User Services at support@washburn.edu.