Hardware Replacement for MyWashburn, D2L, and Ellucian GO Completed

We have corrected the problem with the hardware that was failing with MyWashburn.  We were ready to put the solution into place on January 24, but ran into problems.  Thus, the problem was resolved with new equipment on Sunday, January 31.  During the time of working to install the new equipment we did not have MyWashburn go down since January 22.  I had mentioned that once the problem was resolved, we would post a message to this site to let everyone know the problems have been corrected.  I apologize for taking five days to post the notice that is was corrected.  We wanted to make sure that no other problems were encountered.

System and Network Services were successful in configuring the new piece of equipment to control access to the affected systems.  We have not had any reports of problems since Sunday, January 31 when the new equipment was installed.

Thank you for your patience while we worked through this equipment failure.  Please let us know if you have any comments or questions by sending email to support@washburn.edu or posting in the comments section below.

Thank you!


Down and Back up as of 11 am

The MyWashburn system was down for about 30 minutes this morning.  The site, including D2L and Ellucian GO, are both back on-line and working again as of this update.  We will continue to post updates regarding up or down status.  Any questions, please contact us at support@washburn.edu.


Web Site Restored Mid-Afternoon Thursday

The MyWashburn site has been operational since about mid-afternoon.  We quickly restarted the system and it was back on-line by 3:15 pm today.  I apologize for not posting an update once the site was operational.  We continue work to rebuild the failing component.  We are hopeful that the new equipment will be in place by Friday end of day or over the weekend.

Sorry for the delay in posting the update that the site was operational as of mid-afternoon.  Any problems or questions, please contact us at support@washburn.edu.


Web Site Problems for MyWashburn, D2L, and Ellucian GO

We are seeing access problems and receiving reports of not being able to access MyWashburn, D2L, and Ellucian GO.  This started about 2:40 pm this afternoon.  We are aware of the access problem and working to get it on-line.  We are continuing to work on a new hardware solution to fix this problem.

Once access has been restored, we will post an update to this website.

Thank you!


MyWashburn, D2L, and Ellucian GO Back Online

Access has been restored.  Thank you for your patience while we work on this hardware problem.  As we posted yesterday, we are still working on the problem, so possibility that access could go down again.  Please continue to check this site for updates.  We are working on building new hardware to fix the failed hardware.  Once the systems are stable, we will post an update to this site and a notice to all faculty/staff.

Thank you for your continued patience while we work through this hardware troubleshooting.


MyWashburn, D2L, and Ellucian Go Down

Access to the MyWashburn sites are down as of 9:20 am this morning.  As indicated in the update yesterday, the problem with the hardware will continue until we post that it has been resolved.  Please watch this site for updates.

For faculty/staff, please note that it is possible to access Banner by visiting http://www.washburn.edu/banner and selecting PROD.

We will post here once the systems are on-line or we have a fix.

Thank you!


MyWashburn and D2L Update

We are working with the vendor on the hardware failure which is causing MyWashburn, D2L, and Ellucian GO app to not work.  During this time, it is possible that access to any of those systems will work, but please note that they will likely go down again as systems are tested and information gathered about the hardware failure.  Until we post a notice that the system is up, please consider access to these three systems as temporary.

Again, thank you for your patience while we work through this hardware failure.  We will continue to post updates as available and once the problem is resolved, we will let everyone know.

Thank you!


MyWashburn and D2L Access Problems Due to Hardware Failure

We had a hardware failure before 8 am this morning which caused access to MyWashburn, D2L, and the Ellucian App to not work.  About 10:50 am this morning we sent out a notice that the problem was resolved only to have the hardware failure occur again about 11:30.  A notice has been sent out to all faculty/staff and a separate message from support@washburn.edu has been sent to all student accounts.

Once the access problem has been resolved, we will post additional information to this ITS blog site.  We are working with the vendor to resolve the problem.

I am sorry for the inconvenience and we will keep you updated on the status.



Microsoft Clutter Showing up on Washburn Email Accounts

In April, we posted a notice of a new feature Microsoft was rolling out called Clutter. The purpose of Clutter was to help clean up your mailbox.  Microsoft was going to roll out this feature to all Office 365 customers in a random manner.  We have started receiving reports that Clutter is being enabled for some people.  Some ITS staff have also had it turned on and noticed messages going to another folder called Clutter.

If you notice that messages are not showing up in your inbox, check to see if there is a folder called Clutter.  If you like the messages that are being moved to that folder then you do not need to do anything.  If you wish to turn off this feature and instead of your email delivered to your inbox, the steps below will help you to turn off this feature.

  1. You need to turn off (or on) Clutter in Outlook Web App which can be done by accessing http://outlook.washburn.edu.
  2. At the top right corner of the page, go to Settings Settings: update your profile, install software and connect it to the cloud > Options > Mail > Automatic processing > Clutter.
  3. To turn off this feature, select “Don’t separate items identified as clutter”.
  4. Click Save at the top of the screen.

This will turn off this feature so that messages are not separated out from your inbox automatically by Microsoft.  Additional information about Clutter, as well as to enable or disable, can be found on the Microsoft Clutter website.

If you have any problems or questions, please contact ITS User Services at 785-670-3000 or by sending email to support@washburn.edu.


New Feature in Office 365 — Clutter

Microsoft Office 365 has been rolling out a new feature called “Clutter.” This feature in Office 365 is designed to help you focus on the most important messages in your inbox by moving lower priority messages out of your way and into a new Clutter folder. Clutter uses machine learning and user interactions to determine which email messages to filter and move from the inbox into the Clutter folder. Essentially, the system evaluates which messages you read and which ones are ignored and learns which messages to move to the Clutter folder.

By default, Clutter is not enabled. You must enable it via the Options in your Outlook Web settings. If you would like to learn more about this feature and how to enable it, please see this page, http://go.microsoft.com/fwlink/?LinkId=506974.

We’ve become aware that Microsoft has started sending notifications to users alerting them to this new feature. These are legitimate messages from Microsoft and will look similar to the following. The links in these messages will take you to legitimate Microsoft Web sites. You are not required to enable this feature and can safely ignore the message from Microsoft if you wish.

Below is an example of a message that is sent through by Microsoft about the new Clutter clean up.

Microsoft Outlook
Sent: Monday, April 27, 2015 4:09 PM
Subject: Let’s clean up

Let’s clean up

It looks like your mailbox is cluttered. In the past week, you received 27 items you’re likely to ignore.

If you’d prefer not to see that clutter in the future, go here to turn on Clutter.

Clutter places these items into their own folder, helping you focus on your most important messages. If Clutter gets it wrong, you can move messages and conversations back into the inbox, and vice versa. And Clutter will learn from its mistakes. If you have questions, go here.

Say hello to a cleaner inbox.

This system notification isn’t an email message and you can’t reply to it.

Thanks to Eileen for writing up this message as we start to see the campus reporting the notices.