Chuck Kranz Hired as Technology Support Technician II at Washburn Tech

I am happy to report that Chuck Kranz has been hired as a Technology Support Technician II at Washburn Tech.  Chuck worked as a Technology Support Technician I in Morgan Hall for the past few years.  Chuck will work at the Washburn Tech campus Monday – Friday from 7:30 am – 4:30 pm providing support for IT needs at the Washburn Tech campus.  His primary contact number is 785-670-3000 which goes to our support line so that we can provide additional assistance for the Washburn Tech campus by providing additional technicians to be able to assist with issues.

Please join me in welcoming Chuck to the Technology Support Technician II role and providing full-time support for the Washburn Tech campus.

New streaming server-Ensemble

Our new streaming server is in the implementation stage and staff are busy setting up and training on administration of the new Ensemble Video  server.  The Ensemble Video staff have also been busy working on a deeper integration with Desire2Learn that will be implemented with our upgrade to D2L 10.3 on May 22nd, 2014.  Many of you will soon be receiving an e-mail about your current files, as we begin the process of identifying what we will migrate to Ensemble and what files will need to be captioned if they are shared publicly. Migration of files will take place during the summer.  We are excited about the possibilities this new server will provide, the easy user interface, and the integration with Desire2Learn.  Other key features of Ensemble will include; mobile device support, HD (High Definition) content delivery, privacy settings, sharing options, and integration with a captioning service to provide ADA compliant content.   End-user training will be developed and provided to you in the fall 2014 semester.  We look forward to helping you explore the new opportunities that Ensemble Video will offer to the campus and will be working diligently to make a smooth transition to the new streaming server. Look here for more announcements on the Ensemble Video implementation and migration schedule.

Welcome LuAnn Reece to Online Education Support

Please help me welcome LuAnn Reece to Washburn as a new employee in Online Education Support. LuAnn will fill the Online Education Support Specialist II position.  Her primary responsibilities will be support of faculty, students, and staff in the use of Desire2Learn and Respondus; as well as assisting Marc Routsong, Online Education Support Coordinator; in the administrative functions of Desire2Learn. LuAnn has extensive experience in support of an online environment, most recently through her position at the IQ Academy in Manhattan, Kansas supporting junior and high school students and teachers online using eCollege.  LuAnn started at Washburn on April 21st in Online Education Support.   Help us welcome LuAnn to Washburn. We are excited to have her join our staff!

L REECE photo 4-14

LuAnn Reece
Office:  Henderson 3A
785-670-3296
luann.reece@washburn.edu

Evaluating Plagiarism software

Is plagiarism an issue for you in your classes?  Would you like to have assistance in identifying plagiarism and educating your students about plagiarism?  The Faculty IT Advisory Council is beginning to evaluate the need for plagiarism software at Washburn.  At the last FITAC meeting on March 13th, a representative from Turnitin demonstrated their product for us and recorded that demonstration.

You can access the recorded demo here:   Turnitin demo for Washburn.

We would love to hear your thoughts about this product and the need for plagiarism software at Washburn.  Please either respond to this post or contact your FITAC representative to provide your feedback.

FITAC members
Rusty Taylor – (Applied Studies)
Rosemary Walker – (School of Business)
Takrima Sadikot – Biology (Sciences)
David Pownell – (Education)
Sharla Blank – (Social Sciences)
John Christensen – (School of Law)
Elise Blas – Mabee Library
Azyz Sharafy – Art (Fine Arts)
Jeanne Catanzaro - (School of Nursing)
Floyd Davenport – CIO/Director ITS)
Vaness Steinroetter - English (Humanities)
Margaret Wood (C-TEL)

 

Mediated Classroom support

Remember to contact ITS support at extension 3000 or support@washburn.edu for any questions or concerns about Mediated Classroom equipment.

Classrooms continue to be funded for improvements.  Before the spring 2014 semester began, new projectors were installed and improvements made into the following classrooms:

Carnegie 300, Carnegie 306, Garvey 218, Garvey 220, Morgan 16, Morgan 381, Petro 221, Petro 226, Stoffer 105, Stoffer 311, and Stoffer 316.

With the coming Morgan Hall renovation, new classroom spaces were outfitted with equipment from that building to accommodate classroom needs.  Those locations include:  Petro 110A, Morgan 376, and Art 112.

We also anticipate and plan for more mediated classroom upgrades in the coming year.  Look for more improvements soon.

Contact support@washburn.edu or 670-3000 for Mediated Classroom support.

For more details about Mediated Classrooms:

http://www.washburn.edu/a-z-index/its/tech-support-services/mediated-classroom-support.html

We hope your semester is off to a great start!

Office 365 Spam Filtering and E-Mail Routing Changes

ITS has removed e-mail routing through the old Washburn mail system.  E-mails to @washburn.edu addresses are now being delivered directly to Microsoft Office 365.

For the most part, this change will not be noticeable to you.  Key changes:

  • E-mail spam filtering is no longer being done via the Barracuda Spam firewalls
  • E-mails will no longer arrive with [SPAM] or [POSSIBLE SPAM] headers
  • You will no longer receive e-mail quarantine reports (with a possible exception of a last one for today)
  • Spam filtering is being perform by Microsoft Office 365 anti-spam systems and suspected spam is delivered to your “Junk Email” folder

Let us know if you have any questions.  We’re preparing additional guidance on managing your spam settings and will publish that shortly.  Microsoft documentation on spam management in Office 365 can be found at this link:

http://office.microsoft.com/en-us/office365-suite-help/spam-and-virus-protection-in-office-365-small-business-HA103582250.aspx

Questions or problems, please contact ITS User Services at support@washburn.edu or by calling 785-670-3000.

 

Office 365 Progress and Preparation

Information Technology Services has finished migrating to Office 365.  All ITS staff are now using Office 365 for our email and calendar.  All of our student workers are using the new Office 365 as well.  We are happy to report that everything is working great! 

As we prepare to migrate those individuals that volunteered to be early adopters, we are working on documentation as well as the schedule for migrating all of campus.  We have the web site (http://www.washburn.edu/a-z-index/its/email-calendar) where we will be posting documentation, migration schedule, pre-migration, and post migration steps.  We will also be announcing drop in sessions for question and answer one-on-one sessions.

A few items to remind you about that are also listed on the web site (http://www.washburn.edu/a-z-index/its/email-calendar/prepare-migration.html) include:

  1. Delete any unneeded mail – Delete any email you do not need to keep. This will help your migration go faster.
  2. Trash Folder – Empty your trash and keep it empty. The trash, deleted, and deleted items folders will not be migrated to the new system. If you need assistance checking your Trash folder settings to make sure that messages are being purged, please contact 785-670-3000 or email support@washburn.edu. If you are using the Trash folder as a “staging area” for email prioritization, you will need to come up with a different folder to use for that purpose.
  3. Folder names — Remove any special characters from folder names to ensure a smooth transfer. Special characters include: !@#$%^&*
  4. Large messages/attachments — Large messages greater than 25 MB  may not easily migrate to the new system, so be sure to download any attachments you need to keep. Thunderbird will allow you to search for messages by size. MyWashburn webmail will allow messages to be displayed by size which can help locating large files. Please contact support@washburn.edu or call 785-670-3000 if you need assistance.
  5. Save any .exe attachments — The new email system will not accept email attachments with executable files (even if they are zipped), so be sure to save any .exe files before your migration.

Please watch the web site and email announcements for additional information.  Any questions or concerns, please contact ITS User Services at 785-670-3000 or via email support@washburn.edu.

 

Vote for Washburn University Virtual Tour and Campus Map

The eduStyle Higher-ed Web Awards celebrate the best work in college and  university websites.  This year Washburn University’s www.washburn.edu website is a finalist in the Best Campus Map or Virtual Tour category.  Vote for Washburn University Virtual Tour and Campus Map by September 2nd at:

http://www.edustyle.net/awards/2013/nominees.php?message=vote

virtual tour

Winners will be announced by Sept. 9th.

(You must register to vote)

Welcome New Faculty-Technology Support Information

Welcome new and returning faculty at Washburn University and Washburn Institute of Technology.  This past week, new faculty at Washburn University have had a lot of activities and new information to absorb.  Please remember the technology support contact information from Information Technology Services (ITS):

Technology Support Center
For desktop/laptop/classroom support
Bennett Computer Center, room 104
785-670-3000
support@washburn.edu
www.washburn.edu/its

Online Education Support
For online course support in Desire2Learn
Henderson Learning Center room 3
785-670-2381
online-ed-support@washburn.edu
www.washburn.edu/online-ed-support

Instructional Design/Technology Training
Assistance with effective use of technology.
Sue Taylor-Owens, Instructional Designer
Henderson Learning Center, room 10B

785-670-1856
sue.taylor-owens@washburn.edu
Technology Learning Center
Lab/Classroom facility for faculty and staff.
Bennett Computer Center, room 102
www.washburn.edu/its-training

Multimedia Production
Production, media duplication & audio/video streaming.
Dale Rusche, Production Coordinator
Henderson Learning Center, room 10D
785-670-1718
dale.rusche@washburn.edu

Website Support
Web space requests and content management.
Shane Bartley, Webmaster
Henderson Learning Center, room 18C
webmaster@washburn.edu

Office 2013 Delayed to January 2014

We have not found any problems to keep us from going to Office 2013.  The product is working as expected and in some respects, I like it better than Office 2010.  With the notice not going out until just before everyone left for the summer and we did not want to surprise anyone when they returned for the fall semester, we decided to wait until January 2014 to roll out Office 2013.

We will be communicating during the fall semester with tutorials, training, and information.  So, please watch for that information to go out once we get the semester started.

If you would like to begin using Office 2013 in your office before January, please contact ITS User Services via email support@washburn.edu or by phone 785-670-3000.  We will have Office 2013 installed on the computers in Bennett 102 for you to use and then also for training.

We will Thank you and please let us know if you have any questions or concerns.