ITS User Services Hours of Support for Winter Break

We have modified hours during the winter break for ITS technology support.  We will be monitoring voice mail for 3000 and also checking and following up with tickets sent to support@washburn.edu.  Our hours are as follows:

December 15, 2014 through January 11, 2015
Monday – Friday:  7:30 am – 5:00 pm
Closed December 25 through January 4

Any problems or questions, please call us at 785-670-3000 or send email to support@washburn.edu.

 Normal hours will resume on Monday, January 12.

Revised, corrected that we are open December 24 and closed 25 – January 4.

 

Microsoft Office Now Available for Faculty/Staff on Personal Devices

On November 11, 2014, Microsoft started allowing faculty and staff the ability to download and install the full Office suite on their personally owned devices.  Prior to this date, the only option was to purchase the Office suite for your home computer.  The steps below will assist you in activating your account and then download and install Office for your home computer(s).

Note: This is only for personally owned devices and not for university owned computers.

Note that using your Washburn email account and the directions below, it is possible to install the Office suite on up to five devices (PC or Mac).  It is also possible to use mobile versions of the office programs on such devices as iPhones or iPads.

  1. In order to install the office suite, it is first necessary to activate the product for your account.  Unlike the Office suite for students, it is not automatically activated for all faculty and staff.  Click on the following link to:  http://go.microsoft.com/fwlink/p/?LinkId=512196
  2. Enter your Washburn email address and click Sign Up.
  3. A confirmation should display saying “You already have an account”, click Continue.
  4. It will redirect you to your Washburn email.  If not, go to http://outlook.washburn.edu and log into your Washburn email.
  5. Gear-BoxClick the gear box in the upper right hand corner of your email to display a drop down list of selections.
  6. Click on Office 365 Settings.
  7. The next screen will show various options on the left hand side.  Select Software.
  8. The next screen will show what software can be installed. 
    1. PCs — One button for Install listed with all of the software in one package.  This will install Office 2013 for PCs with the software listed below.
      1. Word
      2. Excel
      3. PowerPoint
      4. OneNote
      5. Access
      6. Publisher
      7. Outlook
      8. Lync
      9. InfoPath
    2. Macs — Two different Install buttons listed, select the first option to install Office 2011 for Mac with the software listed below.
      1. Word
      2. Excel
      3. PowerPoint
      4. Outlook
        • Another Install option will be listed for Mac as there are currently two different versions of Outlook.  Use the Outlook in the first option.
        • OneNote is available for Mac, but you will need to install it from the app store.
  9. Once the Install is clicked, the program will begin to download to your computer. 
  10. When the download is complete, install the program.  Note, download time will depend on your Internet connection to Microsoft.
  11. After installation, if prompted to activate product, select Sign-in to existing Office 365 subscription. Enter your full Washburn email address and then your email password.

The Office suite, whether on PC or Mac, will remain updated and current as long as you are employed, or have an account, with Washburn University.  Once you leave Washburn, the program will stop working and prompt you to purchase through Microsoft.

Any problems or questions, please contact ITS User Services at support@washburn.edu or by calling 785-670-3000.

 

Microsoft Office Now Available for Students on Personal Devices

Prior to the fall 2014 semester starting, we were working with Microsoft to roll out the Office suite to all Washburn students.  We got the process working just after the semester started and since that time have had 376 students download and install the suite. We are able to provide this to all of our students with a Microsoft site license we purchase every year for all campus computers.

These directions will walk you through where to go within your Washburn email account to download the software and then how to install the software.  Note that using your Washburn email account and the directions below, it is possible to install the Office suite on up to five devices (PC or Mac).  It is also possible to use mobile versions of the office programs on such devices as iPhones or iPads.

  1. Log into your Washburn email at http://outlook.washburn.edu.
  2. Gear-BoxClick the gear box in the upper right hand corner of your email to display a drop down list of selections.
  3. Click on Office 365 Settings.
  4. The next screen will show various options on the left hand side.  Select Software.
  5. The next screen will show what software can be installed. 
    1. PCs — One button for Install listed with all of the software in one package.  This will install Office 2013 for PCs with the software listed below.
      1. Word
      2. Excel
      3. PowerPoint
      4. OneNote
      5. Access
      6. Publisher
      7. Outlook
      8. Lync
      9. InfoPath
    2. Macs — Two different Install buttons listed, select the first option to install Office 2011 for Mac with the software listed below.
      1. Word
      2. Excel
      3. PowerPoint
      4. Outlook
        • Another Install option will be listed for Mac as there are currently two different versions of Outlook.  Use the Outlook in the first option.
        • OneNote is available for Mac, but you will need to install it from the app store.
  6. Once the Install is clicked, the program will begin to download to your computer. 
  7. When the download is complete, install the program.  Note, download time will depend on your Internet connection to Microsoft.
  8. After installation, if prompted to activate product, select Sign in to existing Office 365 subscription. Enter your full Washburn email address and then your email password.

The Office suite, whether on PC or Mac, will remain updated and current as long as you are a student.  Once you leave Washburn, the program will stop working and prompt you to purchase through Microsoft.

Any problems or questions, please contact ITS User Services at support@washburn.edu or by calling 785-670-3000.

 

Helpful eBooks and Microsoft Lync Information

A short post today to offer assistance with Microsoft products.  The links included in this post are resources for free ebooks from Microsoft and then a Microsoft Lync help page which is an Instant Messenger (IM) tool that we use here at Washburn. 

A collection of free Microsoft ebooks is available from Eric Ligman, Microsoft Senior Sales Excellence Manager, with information ranging from Office 2013 to Microsoft operating systems.  This is a quick helpful link to a variety of free documents Microsoft provided.

Largest Collection of Free Microsoft eBooks ever, including: Windows 8.1, Windows 8, Windows 7, Office 2013, Office 365, Office 2010, SharePoint 2013, Dynamics CRM, PowerShell, Exchange Server, Lync 2013, System Center, etc.

The other helpful web site is one for Microsoft Lync.  As mentioned, Lync is an Instant Messenger (IM) that is available to faculty, staff, and students to use here at Washburn.  Many departments are already using Lync to communicate with one another, other departments, or with students.  It is a quick and easy way to talk with a group of people or conduct a video conference call with a group too.

A list of help topics is available from the Microsoft web site listed below.  Lync is already installed on all Washburn computers (Start > All Programs > Microsoft Office 2013 > Microsoft Lync 2013).  It is possible to install Lync on your home PC or Mac and it can also be installed on your mobile device too.

Help Topics About Lync

Have a good day and please let us know if there are any items that you would like for us to post about in the future.  Thanks to Donna LaLonde for providing these helpful links following training that we provided over the summer.

If there are any questions about using Lync, or the items on the ebooks, please contact ITS Support at 785-670-3000 or support@washburn.edu.

 

Chuck Kranz Hired as Technology Support Technician II at Washburn Tech

I am happy to report that Chuck Kranz has been hired as a Technology Support Technician II at Washburn Tech.  Chuck worked as a Technology Support Technician I in Morgan Hall for the past few years.  Chuck will work at the Washburn Tech campus Monday – Friday from 7:30 am – 4:30 pm providing support for IT needs at the Washburn Tech campus.  His primary contact number is 785-670-3000 which goes to our support line so that we can provide additional assistance for the Washburn Tech campus by providing additional technicians to be able to assist with issues.

Please join me in welcoming Chuck to the Technology Support Technician II role and providing full-time support for the Washburn Tech campus.

Welcome LuAnn Reece to Online Education Support

Please help me welcome LuAnn Reece to Washburn as a new employee in Online Education Support. LuAnn will fill the Online Education Support Specialist II position.  Her primary responsibilities will be support of faculty, students, and staff in the use of Desire2Learn and Respondus; as well as assisting Marc Routsong, Online Education Support Coordinator; in the administrative functions of Desire2Learn. LuAnn has extensive experience in support of an online environment, most recently through her position at the IQ Academy in Manhattan, Kansas supporting junior and high school students and teachers online using eCollege.  LuAnn started at Washburn on April 21st in Online Education Support.   Help us welcome LuAnn to Washburn. We are excited to have her join our staff!

L REECE photo 4-14

LuAnn Reece
Office:  Henderson 3A
785-670-3296
luann.reece@washburn.edu

Evaluating Plagiarism software

Is plagiarism an issue for you in your classes?  Would you like to have assistance in identifying plagiarism and educating your students about plagiarism?  The Faculty IT Advisory Council is beginning to evaluate the need for plagiarism software at Washburn.  At the last FITAC meeting on March 13th, a representative from Turnitin demonstrated their product for us and recorded that demonstration.

You can access the recorded demo here:   Turnitin demo for Washburn.

We would love to hear your thoughts about this product and the need for plagiarism software at Washburn.  Please either respond to this post or contact your FITAC representative to provide your feedback.

FITAC members
Rusty Taylor – (Applied Studies)
Rosemary Walker – (School of Business)
Takrima Sadikot – Biology (Sciences)
David Pownell – (Education)
Sharla Blank – (Social Sciences)
John Christensen – (School of Law)
Elise Blas – Mabee Library
Azyz Sharafy – Art (Fine Arts)
Jeanne Catanzaro - (School of Nursing)
Floyd Davenport – CIO/Director ITS)
Vaness Steinroetter - English (Humanities)
Margaret Wood (C-TEL)

 

Mediated Classroom support

Remember to contact ITS support at extension 3000 or support@washburn.edu for any questions or concerns about Mediated Classroom equipment.

Classrooms continue to be funded for improvements.  Before the spring 2014 semester began, new projectors were installed and improvements made into the following classrooms:

Carnegie 300, Carnegie 306, Garvey 218, Garvey 220, Morgan 16, Morgan 381, Petro 221, Petro 226, Stoffer 105, Stoffer 311, and Stoffer 316.

With the coming Morgan Hall renovation, new classroom spaces were outfitted with equipment from that building to accommodate classroom needs.  Those locations include:  Petro 110A, Morgan 376, and Art 112.

We also anticipate and plan for more mediated classroom upgrades in the coming year.  Look for more improvements soon.

Contact support@washburn.edu or 670-3000 for Mediated Classroom support.

For more details about Mediated Classrooms:

http://www.washburn.edu/a-z-index/its/tech-support-services/mediated-classroom-support.html

We hope your semester is off to a great start!

Email Tips – Creating a Contact Group

  1. On the Navigation bar, click People.
  2. People
  3. Under My Contacts (on the left), pick where you want to add the contact group.
  4. Click Home > New Contact Group.
  5. On the Contact Group window, in the Name box, type a name for the group.
  6. Click Add Members.
    Add Members
  7. Find and double-click each member until they are all listed in the Members box
    Members
  8. Click OK
  9. Click Save and Close.

 

Email Tips – Junk Email

There is a new junk email (also known as spam) filter with Office 365. You will find all your filtered mail in a folder called “Junk Email”.

The following steps are how you can help Outlook 2013 learn which messages should not be marked as junk:

  1. Select the Junk Email folder
  2. Look through the messages
  3. If you find a message that shouldn’t be junk
    1. Select the message
    2. On the Home tab, click Junk
    3. Select Not Junk
      2014-02-12_14h10_38
    4. If you want to always receive email from the sender, click OK
    5. If you don’t always want to receive email from the sender, uncheck “Always trust…” and click OK
    6. Repeat

The following steps are how you can help Outlook Web App learn which messages should not be marked as junk:

  1. Select the Junk Email folder
  2. Look through the messages
  3. If you find a message that shouldn’t be junk
    1. Select the message
    2. Click in the upper right of the message
    3. Select mark as not junk
      2014-02-12_16h28_39
    4. Repeat