Helpful eBooks and Microsoft Lync Information

A short post today to offer assistance with Microsoft products.  The links included in this post are resources for free ebooks from Microsoft and then a Microsoft Lync help page which is an Instant Messenger (IM) tool that we use here at Washburn. 

A collection of free Microsoft ebooks is available from Eric Ligman, Microsoft Senior Sales Excellence Manager, with information ranging from Office 2013 to Microsoft operating systems.  This is a quick helpful link to a variety of free documents Microsoft provided.

Largest Collection of Free Microsoft eBooks ever, including: Windows 8.1, Windows 8, Windows 7, Office 2013, Office 365, Office 2010, SharePoint 2013, Dynamics CRM, PowerShell, Exchange Server, Lync 2013, System Center, etc.

The other helpful web site is one for Microsoft Lync.  As mentioned, Lync is an Instant Messenger (IM) that is available to faculty, staff, and students to use here at Washburn.  Many departments are already using Lync to communicate with one another, other departments, or with students.  It is a quick and easy way to talk with a group of people or conduct a video conference call with a group too.

A list of help topics is available from the Microsoft web site listed below.  Lync is already installed on all Washburn computers (Start > All Programs > Microsoft Office 2013 > Microsoft Lync 2013).  It is possible to install Lync on your home PC or Mac and it can also be installed on your mobile device too.

Help Topics About Lync

Have a good day and please let us know if there are any items that you would like for us to post about in the future.  Thanks to Donna LaLonde for providing these helpful links following training that we provided over the summer.

If there are any questions about using Lync, or the items on the ebooks, please contact ITS Support at 785-670-3000 or support@washburn.edu.

 

Chuck Kranz Hired as Technology Support Technician II at Washburn Tech

I am happy to report that Chuck Kranz has been hired as a Technology Support Technician II at Washburn Tech.  Chuck worked as a Technology Support Technician I in Morgan Hall for the past few years.  Chuck will work at the Washburn Tech campus Monday – Friday from 7:30 am – 4:30 pm providing support for IT needs at the Washburn Tech campus.  His primary contact number is 785-670-3000 which goes to our support line so that we can provide additional assistance for the Washburn Tech campus by providing additional technicians to be able to assist with issues.

Please join me in welcoming Chuck to the Technology Support Technician II role and providing full-time support for the Washburn Tech campus.

Welcome LuAnn Reece to Online Education Support

Please help me welcome LuAnn Reece to Washburn as a new employee in Online Education Support. LuAnn will fill the Online Education Support Specialist II position.  Her primary responsibilities will be support of faculty, students, and staff in the use of Desire2Learn and Respondus; as well as assisting Marc Routsong, Online Education Support Coordinator; in the administrative functions of Desire2Learn. LuAnn has extensive experience in support of an online environment, most recently through her position at the IQ Academy in Manhattan, Kansas supporting junior and high school students and teachers online using eCollege.  LuAnn started at Washburn on April 21st in Online Education Support.   Help us welcome LuAnn to Washburn. We are excited to have her join our staff!

L REECE photo 4-14

LuAnn Reece
Office:  Henderson 3A
785-670-3296
luann.reece@washburn.edu

Evaluating Plagiarism software

Is plagiarism an issue for you in your classes?  Would you like to have assistance in identifying plagiarism and educating your students about plagiarism?  The Faculty IT Advisory Council is beginning to evaluate the need for plagiarism software at Washburn.  At the last FITAC meeting on March 13th, a representative from Turnitin demonstrated their product for us and recorded that demonstration.

You can access the recorded demo here:   Turnitin demo for Washburn.

We would love to hear your thoughts about this product and the need for plagiarism software at Washburn.  Please either respond to this post or contact your FITAC representative to provide your feedback.

FITAC members
Rusty Taylor – (Applied Studies)
Rosemary Walker – (School of Business)
Takrima Sadikot – Biology (Sciences)
David Pownell – (Education)
Sharla Blank – (Social Sciences)
John Christensen – (School of Law)
Elise Blas – Mabee Library
Azyz Sharafy – Art (Fine Arts)
Jeanne Catanzaro - (School of Nursing)
Floyd Davenport – CIO/Director ITS)
Vaness Steinroetter - English (Humanities)
Margaret Wood (C-TEL)

 

Mediated Classroom support

Remember to contact ITS support at extension 3000 or support@washburn.edu for any questions or concerns about Mediated Classroom equipment.

Classrooms continue to be funded for improvements.  Before the spring 2014 semester began, new projectors were installed and improvements made into the following classrooms:

Carnegie 300, Carnegie 306, Garvey 218, Garvey 220, Morgan 16, Morgan 381, Petro 221, Petro 226, Stoffer 105, Stoffer 311, and Stoffer 316.

With the coming Morgan Hall renovation, new classroom spaces were outfitted with equipment from that building to accommodate classroom needs.  Those locations include:  Petro 110A, Morgan 376, and Art 112.

We also anticipate and plan for more mediated classroom upgrades in the coming year.  Look for more improvements soon.

Contact support@washburn.edu or 670-3000 for Mediated Classroom support.

For more details about Mediated Classrooms:

http://www.washburn.edu/a-z-index/its/tech-support-services/mediated-classroom-support.html

We hope your semester is off to a great start!

Email Tips – Creating a Contact Group

  1. On the Navigation bar, click People.
  2. People
  3. Under My Contacts (on the left), pick where you want to add the contact group.
  4. Click Home > New Contact Group.
  5. On the Contact Group window, in the Name box, type a name for the group.
  6. Click Add Members.
    Add Members
  7. Find and double-click each member until they are all listed in the Members box
    Members
  8. Click OK
  9. Click Save and Close.

 

Email Tips – Junk Email

There is a new junk email (also known as spam) filter with Office 365. You will find all your filtered mail in a folder called “Junk Email”.

The following steps are how you can help Outlook 2013 learn which messages should not be marked as junk:

  1. Select the Junk Email folder
  2. Look through the messages
  3. If you find a message that shouldn’t be junk
    1. Select the message
    2. On the Home tab, click Junk
    3. Select Not Junk
      2014-02-12_14h10_38
    4. If you want to always receive email from the sender, click OK
    5. If you don’t always want to receive email from the sender, uncheck “Always trust…” and click OK
    6. Repeat

The following steps are how you can help Outlook Web App learn which messages should not be marked as junk:

  1. Select the Junk Email folder
  2. Look through the messages
  3. If you find a message that shouldn’t be junk
    1. Select the message
    2. Click in the upper right of the message
    3. Select mark as not junk
      2014-02-12_16h28_39
    4. Repeat

Office 365 Spam Filtering and E-Mail Routing Changes

ITS has removed e-mail routing through the old Washburn mail system.  E-mails to @washburn.edu addresses are now being delivered directly to Microsoft Office 365.

For the most part, this change will not be noticeable to you.  Key changes:

  • E-mail spam filtering is no longer being done via the Barracuda Spam firewalls
  • E-mails will no longer arrive with [SPAM] or [POSSIBLE SPAM] headers
  • You will no longer receive e-mail quarantine reports (with a possible exception of a last one for today)
  • Spam filtering is being perform by Microsoft Office 365 anti-spam systems and suspected spam is delivered to your “Junk Email” folder

Let us know if you have any questions.  We’re preparing additional guidance on managing your spam settings and will publish that shortly.  Microsoft documentation on spam management in Office 365 can be found at this link:

http://office.microsoft.com/en-us/office365-suite-help/spam-and-virus-protection-in-office-365-small-business-HA103582250.aspx

Questions or problems, please contact ITS User Services at support@washburn.edu or by calling 785-670-3000.

 

Office 365 Progress and Preparation

Information Technology Services has finished migrating to Office 365.  All ITS staff are now using Office 365 for our email and calendar.  All of our student workers are using the new Office 365 as well.  We are happy to report that everything is working great! 

As we prepare to migrate those individuals that volunteered to be early adopters, we are working on documentation as well as the schedule for migrating all of campus.  We have the web site (http://www.washburn.edu/a-z-index/its/email-calendar) where we will be posting documentation, migration schedule, pre-migration, and post migration steps.  We will also be announcing drop in sessions for question and answer one-on-one sessions.

A few items to remind you about that are also listed on the web site (http://www.washburn.edu/a-z-index/its/email-calendar/prepare-migration.html) include:

  1. Delete any unneeded mail – Delete any email you do not need to keep. This will help your migration go faster.
  2. Trash Folder – Empty your trash and keep it empty. The trash, deleted, and deleted items folders will not be migrated to the new system. If you need assistance checking your Trash folder settings to make sure that messages are being purged, please contact 785-670-3000 or email support@washburn.edu. If you are using the Trash folder as a “staging area” for email prioritization, you will need to come up with a different folder to use for that purpose.
  3. Folder names — Remove any special characters from folder names to ensure a smooth transfer. Special characters include: !@#$%^&*
  4. Large messages/attachments — Large messages greater than 25 MB  may not easily migrate to the new system, so be sure to download any attachments you need to keep. Thunderbird will allow you to search for messages by size. MyWashburn webmail will allow messages to be displayed by size which can help locating large files. Please contact support@washburn.edu or call 785-670-3000 if you need assistance.
  5. Save any .exe attachments — The new email system will not accept email attachments with executable files (even if they are zipped), so be sure to save any .exe files before your migration.

Please watch the web site and email announcements for additional information.  Any questions or concerns, please contact ITS User Services at 785-670-3000 or via email support@washburn.edu.

 

New Email and Calendar Services

Office 365 has been selected as our new email and calendaring service.  This cloud-based service provides many enhancements over our existing email and calendaring system.  ITS has created a website to provide information on Office 365, it’s implementation, the email migration process and training opportunities.

http://www.washburn.edu/a-z-index/its/email-calendar/index.html

We will continue to add information to this website as well as blog posts to the Washburn Technology blog (http://blog.washburn.edu/technology/) to keep you informed and assist in the effective implementation and use of this new service.

Over the next three months, ITS will be implementing Office 365 for Washburn University and the Washburn Institute of Technology.   A 3rd party vendor with experience migrating educational institutions to Office 365 is being selected to assist in this initiative.

All faculty, staff and student email will be migrated to Office 365.   Our intended timeline is to migrate most of ITS to the new service later this month.  We are seeking early adopters to migrate in mid-November and who are willing to assist faculty and staff in their departments during the final implementation.   The final implementation is scheduled for early January, 2014 before classes begin.   That said, we have been collecting critical dates for different units and departments and we are planning to work around these events.

I’m sure you have lots of questions and we will work to answer all of them in the coming weeks.  For example, your email address will not change.  You can continue to use Thunderbird, although we believe you will have a much better experience if you move to Outlook.  And support for mobile devices is seamless which is a big enhancement when you consider managing calendars.

Look for more messages on Office 365 implementation, demonstration and training opportunities.