We have corrected the problem with the hardware that was failing with MyWashburn. We were ready to put the solution into place on January 24, but ran into problems. Thus, the problem was resolved with new equipment on Sunday, January 31. During the time of working to install the new equipment we did not have MyWashburn go down since January 22. I had mentioned that once the problem was resolved, we would post a message to this site to let everyone know the problems have been corrected. I apologize for taking five days to post the notice that is was corrected. We wanted to make sure that no other problems were encountered.
System and Network Services were successful in configuring the new piece of equipment to control access to the affected systems. We have not had any reports of problems since Sunday, January 31 when the new equipment was installed.
Thank you for your patience while we worked through this equipment failure. Please let us know if you have any comments or questions by sending email to firstname.lastname@example.org or posting in the comments section below.