Down and Back up as of 11 am

The MyWashburn system was down for about 30 minutes this morning.  The site, including D2L and Ellucian GO, are both back on-line and working again as of this update.  We will continue to post updates regarding up or down status.  Any questions, please contact us at support@washburn.edu.

 

Web Site Restored Mid-Afternoon Thursday

The MyWashburn site has been operational since about mid-afternoon.  We quickly restarted the system and it was back on-line by 3:15 pm today.  I apologize for not posting an update once the site was operational.  We continue work to rebuild the failing component.  We are hopeful that the new equipment will be in place by Friday end of day or over the weekend.

Sorry for the delay in posting the update that the site was operational as of mid-afternoon.  Any problems or questions, please contact us at support@washburn.edu.

 

Web Site Problems for MyWashburn, D2L, and Ellucian GO

We are seeing access problems and receiving reports of not being able to access MyWashburn, D2L, and Ellucian GO.  This started about 2:40 pm this afternoon.  We are aware of the access problem and working to get it on-line.  We are continuing to work on a new hardware solution to fix this problem.

Once access has been restored, we will post an update to this website.

Thank you!

 

MyWashburn, D2L, and Ellucian GO Back Online

Access has been restored.  Thank you for your patience while we work on this hardware problem.  As we posted yesterday, we are still working on the problem, so possibility that access could go down again.  Please continue to check this site for updates.  We are working on building new hardware to fix the failed hardware.  Once the systems are stable, we will post an update to this site and a notice to all faculty/staff.

Thank you for your continued patience while we work through this hardware troubleshooting.

 

MyWashburn, D2L, and Ellucian Go Down

Access to the MyWashburn sites are down as of 9:20 am this morning.  As indicated in the update yesterday, the problem with the hardware will continue until we post that it has been resolved.  Please watch this site for updates.

For faculty/staff, please note that it is possible to access Banner by visiting http://www.washburn.edu/banner and selecting PROD.

We will post here once the systems are on-line or we have a fix.

Thank you!

 

MyWashburn and D2L Update

We are working with the vendor on the hardware failure which is causing MyWashburn, D2L, and Ellucian GO app to not work.  During this time, it is possible that access to any of those systems will work, but please note that they will likely go down again as systems are tested and information gathered about the hardware failure.  Until we post a notice that the system is up, please consider access to these three systems as temporary.

Again, thank you for your patience while we work through this hardware failure.  We will continue to post updates as available and once the problem is resolved, we will let everyone know.

Thank you!

 

MyWashburn and D2L Access Problems Due to Hardware Failure

We had a hardware failure before 8 am this morning which caused access to MyWashburn, D2L, and the Ellucian App to not work.  About 10:50 am this morning we sent out a notice that the problem was resolved only to have the hardware failure occur again about 11:30.  A notice has been sent out to all faculty/staff and a separate message from support@washburn.edu has been sent to all student accounts.

Once the access problem has been resolved, we will post additional information to this ITS blog site.  We are working with the vendor to resolve the problem.

I am sorry for the inconvenience and we will keep you updated on the status.