Email Tips – Junk Email

There is a new junk email (also known as spam) filter with Office 365. You will find all your filtered mail in a folder called “Junk Email”.

The following steps are how you can help Outlook 2013 learn which messages should not be marked as junk:

  1. Select the Junk Email folder
  2. Look through the messages
  3. If you find a message that shouldn’t be junk
    1. Select the message
    2. On the Home tab, click Junk
    3. Select Not Junk
      2014-02-12_14h10_38
    4. If you want to always receive email from the sender, click OK
    5. If you don’t always want to receive email from the sender, uncheck “Always trust…” and click OK
    6. Repeat

The following steps are how you can help Outlook Web App learn which messages should not be marked as junk:

  1. Select the Junk Email folder
  2. Look through the messages
  3. If you find a message that shouldn’t be junk
    1. Select the message
    2. Click in the upper right of the message
    3. Select mark as not junk
      2014-02-12_16h28_39
    4. Repeat

Comments

  1. floyd Davenport says:

    Either method above will help Outllook learn your junk mail prferences. You don’t have to separately teach the desktop and the web application.

  2. With Office 365, it’s usually more effective to train the spam yourself like Sue writes above than to forward the spam to reportspam@washburn.edu. We can’t train the filters for you anymore, but if you know a lot of people are getting the same spam, we might be able to block it globally.

Speak Your Mind

*