Office 365 Updated Steps for Installing or Removing the Office Suite on Personal Devices

A reminder that Microsoft Office can be installed on up to five devices as long as you are an employee or student at Washburn. We previously posted directions on this process in December 2014 and wanted to provide another update on that process. The process remained the same although now faculty/staff do not need to validate prior to being able to download and install the software. The process is the same whether a student, faculty, or staff is accessing the site.

  1. Picture of Menu within Office 365 for Installing OfficeLog into Office 365.
  2. In the upper right hand corner, click the Gear Settings: update your profile, install software and connect it to the cloud for Settings and Options.
  3. Select Office 365 settings.
  4. Select Software.
  5. Click Install to install the software.

If you get a new computer or need to remove an installation, steps 1 – 3 apply above in order to remove an Office installation. Only this time, click Install Status on the left side of the screen. This will display those devices where you have installed Office. Click Deactivate to disable the Office installation on that specified computer (i.e. Home Computer).

Problems or questions, please contact ITS User Services at support@washburn.edu or by calling 785.670.3000. We can also assist you in Bennett Computer Center room 104 to install the Office suite.

 

Spam or Phishing Attempts in Email

I wanted to take a moment to remind everyone that ITS will never ask for your account information especially your password. If you are ever unsure about an email message, feel free to forward it to support@washburn.edu or call us at 785-670-3000. A message asking you to update your account information is spam. By marking […]

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Hardware Replacement for MyWashburn, D2L, and Ellucian GO Completed

We have corrected the problem with the hardware that was failing with MyWashburn.  We were ready to put the solution into place on January 24, but ran into problems.  Thus, the problem was resolved with new equipment on Sunday, January 31.  During the time of working to install the new equipment we did not have […]

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Down and Back up as of 11 am

The MyWashburn system was down for about 30 minutes this morning.  The site, including D2L and Ellucian GO, are both back on-line and working again as of this update.  We will continue to post updates regarding up or down status.  Any questions, please contact us at support@washburn.edu.  

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Web Site Restored Mid-Afternoon Thursday

The MyWashburn site has been operational since about mid-afternoon.  We quickly restarted the system and it was back on-line by 3:15 pm today.  I apologize for not posting an update once the site was operational.  We continue work to rebuild the failing component.  We are hopeful that the new equipment will be in place by […]

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Web Site Problems for MyWashburn, D2L, and Ellucian GO

We are seeing access problems and receiving reports of not being able to access MyWashburn, D2L, and Ellucian GO.  This started about 2:40 pm this afternoon.  We are aware of the access problem and working to get it on-line.  We are continuing to work on a new hardware solution to fix this problem. Once access […]

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MyWashburn, D2L, and Ellucian GO Back Online

Access has been restored.  Thank you for your patience while we work on this hardware problem.  As we posted yesterday, we are still working on the problem, so possibility that access could go down again.  Please continue to check this site for updates.  We are working on building new hardware to fix the failed hardware.  Once […]

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MyWashburn, D2L, and Ellucian Go Down

Access to the MyWashburn sites are down as of 9:20 am this morning.  As indicated in the update yesterday, the problem with the hardware will continue until we post that it has been resolved.  Please watch this site for updates. For faculty/staff, please note that it is possible to access Banner by visiting http://www.washburn.edu/banner and […]

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MyWashburn and D2L Update

We are working with the vendor on the hardware failure which is causing MyWashburn, D2L, and Ellucian GO app to not work.  During this time, it is possible that access to any of those systems will work, but please note that they will likely go down again as systems are tested and information gathered about the […]

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MyWashburn and D2L Access Problems Due to Hardware Failure

We had a hardware failure before 8 am this morning which caused access to MyWashburn, D2L, and the Ellucian App to not work.  About 10:50 am this morning we sent out a notice that the problem was resolved only to have the hardware failure occur again about 11:30.  A notice has been sent out to […]

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