Jennifer McGraw joins Online Education Support

Please help us welcome Jennifer (Jenn) McGraw to ITS: as a new employee in Instructional Services-Online Education Support. Jenn fills the fulltime Online Education Support Specialist I position.  Her primary responsibilities will be supporting faculty, staff, and students in Online Education Support; providing training and support of the Desire2Learn Learning Management System (LMS), Desire2Learn Insights, Desire2Learn Learning Object Repository (LOR), Respondus, StudyMate, Respondus LockDown Browser and Respondus Monitor.  Eventually this position will also help us extend our online education support hours more in the evenings and weekend.  Jenn is not new to Washburn University as she had previously worked in the Financial Aid office prior to starting her position in Online Education Support on Nov. 24th, 2014.  Jenn is also pursuing a Bachelor’s Degree in Computer Information Systems from Saint Leo University.  Help us welcome Jenn to ITS-Instructional Services-Online Education Support.  We are excited to have her join our staff!

Jenn McGraw office:  Henderson rm. 3


Requesting Online Course Access for Deans/Chairs


As you progress through the semester and have a need to request access to online courses that you are not the primary instructor for, please follow the guidelines below to request that access.  These guidelines can be found under the Desire2Learn Tips and Guidelines section of Online Education Support’s website.

Online Course Access Guidelines

Typically this third party access is granted to Deans, Associate Deans,  or Department Chairs for a variety of reasons.

For questions, more information, or to submit your request, please contact:  .

Online Education Support can also be reached at 785-670-2381 .



Desire2Learn Online Training Location

The online (self-paced) training moved at the end of Spring semester. You can find it by doing the following:

  1. Log in to D2L using your MyWashburn login information OR, if you get to D2L through MyWashburn, click the My Home link in the upper left
  2. Click the Help menu
  3. Choose Training & Orientation


This is also where you can direct your students to see the Student Orientation (we will be notifying them also).

Desire2Learn upgrade to 10.3

Tomorrow our instance of Desire2Learn will be upgraded to 10.3 .  D2L will not be available May 22nd, 2014.  Some of the features/enhancements you will see in 10.3 include:

  • New locations for menu items, such as Change Role
  • New Widget-Book List
  • New left-side tab
  • Enhancements to: Add Activities in Content area
  • Change file option
  • Discussion-students can now grade each others’ posts, restore option
  • Dropbox-grade students before they have submitted a post, evaluate link
  • Quiz-new assessment tab, ability to set time limits for review

Remember Desire2Learn will not be available on Thursday, May 22nd; so please plan accordingly.

For support contact .



Desire2Learn Users Conference-Fusion 2014

Annual Desire2Learn Global Users Conference 

Main Conference: July 14 – 16, 2014          |          Nashville, Tennessee

Early Bird registration deadline until Wednesday, May 14!

Why should you attend?
With over 135 breakouts scheduled, there will be no shortage of opportunities to learn and talk about the important topics driving change in education. As an attendee, you can discover next-generation advances, new approaches, and practical skills to help drive success at your own organization.

•    Special guests Chris Hadfield, astronaut and former Commander of the International   Space Station, and Levar Burton, actor director, and literacy advocate, will be joining us!

•    Build your network of colleagues and share best practices

•    Participate in full-day and half-day hands-on training workshops

•    Learn about the latest Desire2Learn offerings and shape our future roadmap

Full Schedule now posted!

If you have any questions, please contact,

New Streaming Server-Ensemble and D2L Integration

Our new streaming server is in the implementation stage and staff are busy setting up and training on administration of the new Ensemble Video  server.  The Ensemble Video staff have also been busy working on a deeper integration with Desire2Learn that will be implemented with our upgrade to D2L 10.3 on May 22nd, 2014.  Many of you will soon be receiving an e-mail about your current files, as we begin the process of identifying what we will migrate to Ensemble and what files will need to be captioned if they are shared publicly. Migration of files will take place during the summer.  We are excited about the possibilities this new server will provide, the easy user interface, and the integration with Desire2Learn.  Other key features of Ensemble will include; mobile device support, HD (High Definition) content delivery, privacy settings, sharing options, and integration with a captioning service to provide ADA compliant content.   End-user training will be developed and provided to you in the fall 2014 semester.  We look forward to helping you explore the new opportunities that Ensemble Video will offer to the campus and will be working diligently to make a smooth transition to the new streaming server. Look here for more announcements on the Ensemble Video implementation and migration schedule.

Spring Training Opportunities

In Person Training

Sign-up is NOT required. Come to any or all training sessions. All training will take place in Henderson 108.

Lite Training – Covers communication tools, file upload, link sharing, and gradebook. (You only need to go to 1 session.)

  • Tuesday, April 15 from 3:00-5:00
  • Thursday, April 24 from 3:00-5:00
  • Friday, May 2 from 1:00-3:00
  • Wednesday, May 7 from 3:00-5:00
  • Monday, May 12 from 3:00-5:00
  • Wednesday, May 21 from 1:00-3:00

Desire2Learn Upgrade Sneak Peek

As you may have heard, we are going to be upgrading our Desire2Learn to a new version. There are some changes with this update. In order to prepare, we are offering sneak peeks of the new version. You can view it online or we will be offering in-person sneak peeks on the following dates and times at the TLC (Bennett Computer Center room 102).

  • Tuesday, April 29th from 3:00-4:00
  • Thursday, May 8th from 11:30-12:30
  • Friday, May 16th from 10:00-11:00

Desire2Learn Upgrade – No access May 22

Washburn’s instance of Desire2Learn will be undergoing a system upgrade beginning May 22nd. During this upgrade, Desire2Learn will be unavailable to any user.

For information regarding the semester scheduling surrounding this upgrade window, please see the Spring 2014 and Summer 2014 Academic Calendars.

Desire2Learn Access


The upcoming hardware maintenance for Banner scheduled to start this evening (Friday, March 14th, 2014), WILL NOT affect access to Desire2Learn.  There will be a short maintenance window of work performed by Desire2Learn scheduled for Saturday, March 15th from 1:00AM-3:00AM CST and access during this time WILL BE affected.

If you experience any further access issues with Desire2Learn beyond the 1:00-3:00AM Saturday scheduled maintenance, please send email to: